MaritechWAVE Customer Care
When a customer goes live with MaritechWAVE, they are placed under the care of the MaritechWAVE Support Department according to our Support and Enhancement Agreement (S & E). The MaritechWAVE Support Team is dedicated to the ongoing support of customer's questions and issues. We use a case management system to prioritize and track your issues and to keep you informed of progress.
The Support Team responds to issues within the hour and operates 9 to 5 (AST) each business day.
SOFTWARE LIFECYCLE AND SUPPORTED VERSIONS
When you invest in a MaritechWAVE solution, you invest in our product roadmap. As a Microsoft Dynamics NAV Partner, we receive early access to all Microsoft products and develop our product lifecycle around the latest Dynamics NAV version as it becomes available. All software upgrades are provided through our S & E program. Customers receive continual product upgrades and enhancements as part of this investment, and we work closely with our customers to not only support their current version but to also formulate an ongoing upgrade plan to ensure they can take advantage of the latest product releases without causing undue disruption to their existing business processes.
SUPPORT KNOWLEDGE DATABASE, SELF-HELP,TRAINING, AND FAQS
Another benefit to maintaining a MaritechWAVE S&E contract is access to "Microsoft Customer Source", where you can retrieve targeted online training for Dynamics NAV, enquire about the latest product developments, participate in webinars, and take advantage of numerous self-help customer FAQs and support groups. Take a moment and explore what is offered: www.microsoft.com/dynamics/customersource.mspx
Contact the MaritechWAVE support team
HOW TO CONTACT THE MaritechWAVE SUPPORT TEAM
To submit a support incident to the MaritechWAVE SupportTeam in North America, you can either:
- Email us at firstname.lastname@example.org
- Telephone us: + (902) 482-2663 ext. 3
- To escalate an unresolved support issue, please contact: Blair Shelton, Managing Director NA email@example.com + (902) 482-2663 ext. 100